Any new item can be returned for a full refund or store credit within 14 days of delivery, or alternatively you can exchange your product within 14 days.
To ensure a smooth return process, please inspect your watch or item as soon as it arrives. Before removing any tags/factory tape and before wearing it, ask yourself the following questions:
- Is the item working perfectly?
- Is it in good condition?
If your answer to either question is "no" then the watch or item must be repackaged immediately in order to be eligible for a return. Once it is worn or sized or the tags/factory tape has been removed, Tayroc will not accept the returned item.
What if you notice a mechanical problem after the watch or jewellery item has been sized and/or worn?
In such cases, Tayroc will do its best to repair or replace the item under our extensive two-year Tayroc Warranty.
In short, Tayroc cannot replace or refund a watch or jewellery item when:
- The watch or jewellery item has been worn
- The tags/factory tape has been removed
- The product has been sized
Items in our sample sale can only be offered for an exchange or store credit.
In the un-likely circumstance you are not content with your purchase you may return the parcel to us in secure and protected packaging for a refund or exchange within the above guidelines.
WHAT DO I DO?
Please contact our customer support team here: Contact us or by emailing firstname.lastname@example.org and a member of our team will arrange a returns booking for you.
Then ship the item back to us and await a quick response from our customer service team who will handle this with pleasure and process either the exchange or your refund.