TXM087

Shipping Delays:

Due to increased restrictions relating to COVID and the current Brexit situation, we are expecting delays to shipping on both standard and express options worldwide.

We apologise for any inconvenience this may cause and please know we are doing everything we can to get your order out to you.

We deliver worldwide, this shipping table shows rates and delivery estimates for only some of the 250 countries we ship to around the world. We are proud to now offer free shipping on all watch orders for 200 countries worldwide.

If your country is not listed here, don’t worry, we probably still deliver to you. Please head to the checkout to see live shipping costs and delivery estimates for any country!

We ship worldwide! See the shipping rates for your country by heading to our checkout. 

The above times are estimates, and sometimes economy deliveries may take longer. Please note, working days do not include weekends or public holidays. See the checkout for live rates and delivery estimates.

Some economy deliveries to certain countries may still be affected by customs delays caused by the recent pandemic (especially Australia, USA, Russia), unfortunately these are affecting all postal services. If you need an item by a specific date, we highly recommend opting for premium shipping which will skip this queue.

DISPATCH TIMES:

Order before 14:00 (2pm) GMT Monday to Friday and your order will be dispatched same day! All orders after this time will be dispatched Next Working Day (Monday to Friday). 

Please note, working days do not include weekends or public holidays.

Orders placed after 14:00 (2pm) GMT on Friday, or on Saturday and Sunday, will be shipped on Monday. 

We may hold deliveries if we think the address is incomplete, we will always email you to check this and will dispatch the same day you confirm or correct your address.

Note: Economy delivery times may take longer around Bank Holidays & Public Holidays (Christmas, New Year etc). If you need an item quickly, our premium shipping is extremely reliable year-round.

Import Tax:

Due to us shipping from the UK the import tax for any country (including the EU) on products ordered are the buyer's responsibility and we cannot be held responsible if the delivery is refused and destroyed for this reason.

If you have any questions, please contact us via our support email support@tayroc.com

Any new item can be returned for a full refund or store credit within 14 days of delivery, or alternatively you can exchange your product within 30 days.  

IMPORTANT TIPS

To ensure a smooth return process, please inspect your watch or item as soon as it arrives. Before removing any tags/factory tape and before wearing it, ask yourself the following questions:

• Is the item working perfectly?
• Is it in good condition?

If your answer to either question is "no" then the watch or item must be repackaged immediately in order to be eligible for a return. Once it is worn or sized or the tags/factory tape has been removed, Tayroc will not accept the returned item.

What if you notice a mechanical problem after the watch or jewellery item has been sized and/or worn?

In such cases, Tayroc will do its best to repair or replace the item under our extensive two-year Tayroc Warranty.

In short, Tayroc cannot replace or refund a watch or jewellery item when:

• The watch or jewellery item has been worn
• The tags/factory tape has been removed
• The product has been sized

Items in our sample sale can only be offered for an exchange or store credit.